We offer a tiered response service:

• Phone/Online Support: Available 24/7, with a response within 30 minutes.

• Remote Diagnosis: A solution will be provided within 1 business day.

• On-site Service (Mainland China): Based on the fault level, our engineers will arrive on-site within:

• 48 hours for Level 1 faults (complete equipment failure).

• 5 business days for Level 3 faults (general performance issues).